At Gabe’s Exclusive Wireless, we take your privacy, security, and satisfaction seriously. Whether you are buying a device, trading in your old one, or taking advantage of our wireless plans, we are committed to protecting your information and ensuring you receive reliable products backed by our warranty.

📱 Data Privacy on Trade-In & Buyback

We understand that your phone contains sensitive personal information. That’s why we follow strict procedures when handling trade-ins and buybacks:

• ✅ Account Removal: All customers must sign out of their iCloud, Google, Samsung, or carrier-linked accounts before completing the transaction.

• ✅ Secure Reset: Every device we accept is reset to factory settings before it is resold or refurbished.

• ✅ No Access Policy: Our staff does not access, view, copy, or share any personal information from devices.

• ✅ Assistance Provided: If you need help signing out of accounts or performing a factory reset, we will guide you step by step.

• ✅ Non-Resell Policy: Devices that cannot be reset or remain account-locked will not be resold.

💡 Customer Tip: Please back up any files, contacts, or photos you wish to keep before your trade-in. Once the device has been factory reset, all data is permanently erased and cannot be recovered.

🛡️ Device Warranty – 30 Days of Protection

Every device purchased from Gabe’s Exclusive Wireless includes a 30-day limited warranty to give you peace of mind.

✅ What Our Warranty Covers

• Hardware defects (screen issues, battery not holding charge, charging port malfunctions, etc.).

• Internal malfunctions not caused by misuse.

• Touchscreen functionality problems not caused by cracks or external damage.

❌ What Our Warranty Does Not Cover

• Physical damage after purchase (cracks, dents, broken screens).

• Liquid damage or exposure to moisture.

• Software tampering, unauthorized unlocking, or rooting/jailbreaking.

• Damage from third-party repairs not authorized by us.

• Lost or stolen devices.

🔄 Warranty Solutions

If a covered issue occurs within 30 days of purchase, we will:

• Repair the device at no cost, OR

• Replace it with the same model (or similar of equal value), OR

• Provide store credit if repair or replacement is not possible.

🚚 Mobile Service Policy

We are a mobile-based business with no physical storefront. To serve our customers better, we offer flexible meeting options:

• 📍 Safe public meeting spots (malls, coffee shops, etc.).

• 📅 Scheduled meetups arranged in advance.

• 🤝 Service availability depends on your location, but we strive to make every transaction convenient and secure.

🔐 Wireless Plans & SIM/eSIM

Alongside devices, we provide affordable carrier services: H2O Wireless, Gen Mobile, Spectrum Mobile, Mobile X, and Lyca Mobile.

• Phones may use physical SIM cards, eSIM, or both, depending on the model.

• If a listing says Unlocked, the device works with SIM or eSIM across most carriers.

• If a listing says Locked, the device will only work with that carrier until unlocked.

We’ll always explain your options before purchase so you know exactly what you’re getting.

📜 Our Promise to Customers

• ✅ We respect your privacy by securely wiping all devices before resale.

• ✅ We stand behind every phone we sell with a 30-day warranty.

• ✅ We clearly label phones as Locked or Unlocked and disclose whether they use SIM or eSIM.

• ✅ We provide flexible mobile meeting services to make buying and selling simple and safe.

• ✅ We are always available to answer questions and support our customers.

📞 Contact Us

If you have questions about our Privacy Policy, Warranty, or Services, reach out anytime:

• 📧 Email: gabesexclusivewireless@gmail.com

• 📱 Call/Text: 408-465-6549

• 💬 WhatsApp: Chat with us

• 📲 Instagram: @gabesexclusivewireless